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Privacy Policy

Privacy Policy

We make every effort to protect the privacy of our users and customers. As such, this privacy policy sets out how ODE BY OINDRILA & ARKA uses and protects any information that you give us when you use this website. Your online privacy and security is our priority, and we are committed to ensuring that you are protected. We will not disclose, sell, distribute or lease, personal information that you provide to us including your name, address, telephone number and email address. We do not receive your banking details, credit/debit card number, expiry date, card holder name, or any other information for payments made through our payment gateway

Faulty Products

We have done our best to display our items as truthfully as possible on the website. Products at ODE BY OINDRILA & ARKA are made to order and all the products are handcrafted. Please be aware, variations in colour, size, thickness, shape and look may occur due to its handwoven nature. The wash care on the website is a general guide, please refer to the wash care label on the garment for specific instructions. Measurements may vary up to one inch as clothes are cut and stitched by hand. A 10% thickness and colour variation can occur as the textiles are handmade and are dyed using natural colours. This shall not qualify as a faulty item. A customer declaring a product erroneous due to any such reason will not be accepted as faulty until we have received the garment back in our studio and we have checked it. Faulty items are only declared if the textile is torn or the stitches are broken. If you wish to exercise your legal rights to reject faulty products you must return them to us and our team will go through them. ODE BY OINDRILA & ARKA hold the right to accept or reject the return after the quality check team goes through the product and finds the results. To claim a faulty product, it needs to be sent back to us as per the process we share with you. On receiving the product, we will go through a thorough examination and if the claim is satisfactory, ODE BY OINDRILA & ARKA will refund the customer for the product along with the shipping charges incurred while sending the product back against actual receipt of the courier. Incase of a dissatisfactory claim, the customer will be subjected to pay for any custom duties/taxies paid by ODE BY OINDRILA & ARKA to accept the delivery and can then arrange for a pickup for the product.

If you are not satisfied with your purchase, please review our Returns & Exchanges section for further assistance or write to us at thelabelode@gmail.com.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Order Cancellation By Ode By Oindrila & Arka

Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. ODE BY OINDRILA & ARKA reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include suspension of deliveries to a particular location by our delivery companies , limitations on quantities available for purchase, errors in product or pricing information, or any defect regarding the quality of the product or textile. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after the payment has been charged, the said amount will be refunded to you within a period of 15 working days.

International order refund terms and conditions

Duty as mandated by the respective country of shipment will have to be borne by the customer. In case of non-payment of the duties and taxes to collect the shipment, ODE BY OINDRILA & ARKA shall not accept a request for refund. The remaining terms and conditions have to be met as per our shipping and return policy.

Cookies

Cookies are small data files which are stored on your computer’s hard drive when you visit a website. These cookies help web browsers to remember your preferences, and collect information about your usage patterns to help form a better and more personalised web experience. Usually, web browsers automatically accept cookies, however you can choose to modify your browser settings so you are notified when you are sent a cookie, and then you can choose to accept or decline it.

Right To Change

ODE BY OINDRILA & ARKA reserves the sole right to revise or alter these Terms and Conditions at any time without any prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.

Contacting Us

If you have questions or suggestions regarding our privacy standards please email at thelabelode@gmail.com. Our customer care team is available from Monday to Friday, from 10:00 am till 6:00 pm IST.

Final Disclaimer

Although we have taken all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.

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